This article explains how long Eden keeps your data, what happens when you delete files, and how to permanently remove your information.

The Short Version

• Deleted files stay recoverable for 30 days, then are permanently deleted

• Active account data is kept as long as your account exists

• Deleted accounts are fully removed after 30 days

• You can export your files anytime in their original format

How Long We Keep Your Data

Deleting Files

When you delete a file, note, or canvas in Eden:

Days 1-30: Soft Delete (Recoverable)

• The item is moved to Trash

• You can restore it at any time

• It doesn't count against your storage

• Team members can no longer access it

After 30 days: Permanent Deletion

• The item is permanently removed from our servers

• Associated data (transcripts, embeddings, tags) is also deleted

• This cannot be undone

How to Delete Files

1. Right-click on the file, note, or canvas

2. Select Delete or Move to Trash

3. Confirm the deletion

How to Restore Deleted Files

1. Navigate to Trash in your sidebar

2. Find the item you want to restore

3. Right-click and select Restore

The item returns to its original location.

How to Permanently Delete Immediately

If you need to delete something immediately without the 30-day recovery period:

1. Delete the item (moves to Trash)

2. Go to Trash

3. Right-click the item

4. Select Delete Permanently

This action cannot be undone.

Deleting Folders

When you delete a folder:

• All contents (files, notes, canvases, subfolders) are also deleted

• Everything follows the same 30-day soft delete period

• Restoring the folder restores all its contents

Deleting Your Account

When you delete your Eden account:

What happens immediately:

• You lose access to your workspace

• Team members lose access to your personal content

• Your subscription is cancelled

During the 30-day grace period:

• Your data is retained but inaccessible

• You can contact support to restore your account

• No charges are processed

After 30 days:

• Your email address and account information are deleted

• All your files and content are permanently deleted

• Transcripts, search indexes, and AI data are removed

• You're removed from any team workspaces

What we keep:

• Payment records are retained for 7 years (required for tax/accounting)

• Anonymized analytics data may be retained

How to Delete Your Account

Account deletion is currently handled by our support team:

1. Email support@eden.so from the email address associated with your account

2. Request account deletion

3. We'll confirm your identity and process the request

Self-service account deletion is coming soon.

Data from Team Workspaces

If you're part of a team workspace:

Content you created:

• Files you uploaded stay in the team workspace when you leave

• The team owner retains access to this content

• This is because team content is owned by the workspace, not individuals

Your personal workspace:

• Remains separate from team workspaces

• Follows normal deletion rules

If you're the workspace owner:

• Deleting your account affects the entire workspace

• Transfer ownership before deleting your account

• Team members will lose access if the workspace is deleted

Exporting Your Data

You have the right to download your data at any time.

Exporting Individual Files

1. Open the file

2. Click the download icon or use File → Download

3. The file downloads in its original format

Exporting Multiple Files

To export multiple files:

1. Create a folder with the content you want to export

2. Download files individually

Bulk export is on our roadmap.

What You Can Export

AI-Generated Data

When you use Eden's AI features, we generate additional data:

• Transcripts — Text versions of your videos and audio

• Embeddings — Numerical representations for semantic search

• Tags and descriptions — Auto-generated metadata

• AI chat history — Your conversations with AI

What happens when you delete content:

All AI-generated data associated with a file is deleted along with the file. This includes:

• The transcript

• Search embeddings

• Auto-generated tags

• Any frame analysis data

AI chat history is retained separately. Deleting a canvas deletes the chats on that canvas.

Data Sent to AI Providers

Data sent to our AI providers (OpenAI, Anthropic, Google, etc.) for processing is transient:

• It's used to generate a response

• It's not stored by the provider

• There's nothing to "delete" on their end

See AI & Data Training Policies for details.

Your Rights

Regardless of where you're located, you can:

Access: Request information about what data we hold about you

Correct: Update inaccurate or incomplete information

Delete: Request deletion of your account and all associated data

Export: Download your files in their original format

Restrict: Ask us to limit how we use your data

Regional Rights

Additional rights apply based on your location:

EU/UK (GDPR): Right to erasure, data portability, and restriction of processing. We respond within 30 days.

California (CCPA/CPRA): Right to know, delete, and opt-out of sale (we don't sell data). We respond within 45 days.

Canada (PIPEDA): Right to access and challenge accuracy. We respond within 30 days.

Brazil (LGPD): Right to access, correction, and deletion. We respond within 15 days.

How to Exercise Your Rights

Contact us at support@eden.so with your request. Include:

• The email address associated with your account

• Which right you're exercising

• Any specific details about your request

We may ask for identity verification to protect your account.

Backups and Recovery

Eden maintains backups of our systems for disaster recovery:

• Backups are encrypted using the same standards as live data

• Backups are retained for a limited period for recovery purposes

• Deleted data is also removed from backups during normal backup rotation

This means that even in our backup systems, your data is eventually removed after deletion.

Common Questions

Can I recover a file after 30 days?

No. After 30 days, deleted files are permanently removed and cannot be recovered. We recommend exporting important files before deletion if you might need them later.

What happens to shared files when I delete them?

If you delete a file you shared with others, they lose access. If someone else shared a file with you and deletes it, you lose access.

Does deleting my account delete team content I created?

No. Content in team workspaces belongs to the workspace, not to you personally. It remains accessible to the team after you leave.

How do I know my data is really deleted?

After the 30-day retention period, data is permanently removed from our primary storage and is removed from backups during normal rotation cycles. We don't retain your content after this process completes.

Can I delete just my AI chat history?

AI chats are tied to canvases. Delete the canvas or the specific chat node to remove the conversation. Deleted chats follow the same 30-day soft delete period.

What if I change my mind after requesting account deletion?

Contact us within 30 days and we can restore your account. After 30 days, the deletion is permanent.