Terms

Eden Suite, Inc. Terms of Service

Last Updated: September 2025

1. ACCEPTANCE OF TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Eden Suite, Inc., a Delaware corporation ("Eden Suite," "Company," "we," "us," or "our"), governing your use of the Eden Suite services, including our website at https://eden.so, mobile applications, desktop applications, and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Service.

If you are under 18 years of age but at least 13 years old, you may use the Service only with the consent and supervision of your parent or legal guardian. If you are under 13 years of age, you are not permitted to use the Service.

2. SERVICE DESCRIPTION

Eden Suite provides a comprehensive productivity platform that includes:

  • Cloud-based file storage and automatic transcription services

  • Web link capture and transcription capabilities

  • Document and note creation tools

  • AI-powered chat functionality

  • Cross-platform synchronization across web, mobile (iOS and Android), and desktop applications

  • Offline access capabilities across all platforms

  • Collaboration and sharing features

The Service utilizes third-party artificial intelligence services including OpenAI, Anthropic, Deepseek, Google Gemini, and xAI to power transcription and chat features. Features and functionality may vary based on your subscription tier.

3. ACCOUNT REGISTRATION AND RESPONSIBILITIES

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You must verify your email address to activate your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Age Requirements

You must be at least 13 years old to use the Service. Users between 13 and 18 years old must have parental or legal guardian consent. By creating an account, you represent that you meet these age requirements.

3.3 Account Types

We offer individual accounts and team plans. For team accounts, administrators can add other administrators or members with corresponding access levels. Team administrators have additional responsibilities for managing team members, controlling access permissions, and ensuring compliance with these Terms.

3.4 Account Restrictions

You may not share your account credentials with others. Each user must have their own account. You must notify us immediately of any unauthorized account use.

4. PAYMENT TERMS AND BILLING

4.1 Subscription Plans

The Service is offered through monthly or annual subscription plans. Pricing tiers are based on storage capacity and the number of AI-powered tasks/requests (including file uploads, link captures, and AI chat interactions).

4.2 Payment Methods

We accept credit and debit cards. By providing payment information, you authorize us to charge your payment method for all fees incurred.

4.3 Billing

Subscriptions automatically renew unless canceled. You will be charged at the beginning of each billing cycle.

4.4 Refunds and Cancellations

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. If the Service does not meet your expectations, you may request a refund for your last billing cycle. Refund requests are evaluated on a case-by-case basis.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Your Content

You retain all ownership rights to content you upload, create, or store using the Service ("User Content"). By using the Service, you grant Eden Suite a worldwide, non-exclusive, royalty-free license to use, store, process, reproduce, and display your User Content solely as necessary to provide the Service to you.

5.2 Eden Suite Property

The Service, including all software, designs, logos, trademarks, and other content provided by Eden Suite, remains our exclusive property. You may not copy, modify, distribute, sell, or lease any part of our Service or intellectual property without our express written permission.

5.3 Feedback

Any suggestions, feedback, or ideas you provide about the Service become the property of Eden Suite and may be used without compensation to you.

6. USER CONTENT AND CONDUCT

6.1 Content Responsibility

You are solely responsible for your User Content. You represent that you have all necessary rights to upload and use your User Content through the Service.

6.2 Prohibited Content

You may not upload, share, or create content that:

  • Is illegal or promotes illegal activities

  • Infringes on intellectual property rights

  • Contains malware or harmful code

  • Violates the privacy rights of others

  • Is fraudulent, deceptive, or misleading

  • Harasses, abuses, or threatens others

6.3 Content Sharing

You may share your content through public links, team collaboration features, or email sharing. You are responsible for managing access permissions and understanding that shared content may be accessed by others.

6.4 Content Monitoring

We do not actively monitor User Content but reserve the right to remove content that violates these Terms or applicable law.

6.5 Data Export

You may export the content of your workspace at any time through the Service's export features. For assistance with data export, you can contact our support team at support@eden.so.

7. PRIVACY AND DATA PROTECTION

For more information about our privacy practices, view our Privacy Policy.

7.1 Privacy Policy

Your use of the Service is subject to our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand our data practices.

7.2 Data Processing

We process your data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) for European Union users and the California Consumer Privacy Act (CCPA) for California residents.

7.3 Third-Party Processing

You acknowledge that we use third-party AI services to provide transcription and chat features. Your content may be processed by these services in accordance with their respective terms and privacy policies.

7.4 Data Security

We implement reasonable security measures to protect your data. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. THIRD-PARTY SERVICES

The Service integrates with third-party services for payment processing, AI capabilities, and other features. Your use of these integrations is subject to the respective third-party terms. We are not responsible for third-party services' functionality, privacy practices, or content.

9. DISCLAIMERS AND LIMITATIONS OF LIABILITY

9.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE OPERATION.

9.2 No Professional Advice

Content generated through AI features is not a substitute for professional advice. We are not responsible for decisions made based on AI-generated content.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EDEN SUITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

9.4 Offline Functionality

While we offer offline capabilities, certain features require internet connectivity. We are not responsible for limited functionality during offline use.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Eden Suite, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your violation of these Terms

  • Your User Content

  • Your violation of any third-party rights

  • Your use or misuse of the Service

11. TERMINATION

11.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

11.2 Termination by Eden Suite

We may suspend or terminate your account for:

  • Violation of these Terms

  • Non-payment of fees

  • Suspected fraudulent or illegal activity

  • Extended period of inactivity

  • As required by law

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable period following termination, subject to our data retention policies and legal obligations.

12. DISPUTE RESOLUTION

12.1 Arbitration Agreement

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration conducted by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall occur in Delaware.

12.2 Arbitration Exceptions

The following disputes are exempt from arbitration:

  • Small claims court actions

  • Injunctive relief for intellectual property violations

  • Disputes that cannot be arbitrated under applicable law

12.3 Class Action Waiver

You waive any right to participate in class actions, class arbitrations, or representative actions. Disputes must be brought individually.

12.4 Informal Resolution

Before initiating arbitration, parties must attempt to resolve disputes informally by contacting legal@eden.so.

13. GOVERNING LAW

These Terms are governed by Delaware law, without regard to conflict of law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts in Delaware.

14. CHANGES TO TERMS

We may modify these Terms at any time. Material changes will be notified via email or Service notification at least 30 days before taking effect. Continued use after changes constitutes acceptance of modified Terms.

15. PLATFORM-SPECIFIC PROVISIONS

15.1 Mobile Applications

When using our iOS or Android applications:

  • You must comply with applicable app store terms

  • App stores are not responsible for the Service

  • Updates may be required for continued use

  • Certain features may require device permissions

15.2 Desktop Applications

Desktop application use is subject to the system requirements and license terms provided during installation.

15.3 Offline Access

Offline functionality allows access to cached content. Synchronization occurs when connection is restored. Some features require internet connectivity.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Eden Suite regarding the Service.

16.2 Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

16.3 Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

16.4 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

17. CONTACT INFORMATION

For questions about these Terms, contact us at:

Eden Suite, Inc.
1111B S Governors Ave STE 37203
Dover, DE 19904
Email: legal@eden.so
Support: support@eden.so
Website: https://eden.so