Upgrade, downgrade, add requests, or switch to annual billing — all from your account settings.

Checking Your Current Plan

To see your current plan and usage:

1. Go to Settings

2. Select Billing

3. View your Workspace

You'll see:

• Your current plan

• Requests used / remaining

• Storage used / available

• When your billing cycle resets

Upgrading Your Plan

To upgrade to a higher tier:

1. Go to Settings → Billing

2. Click View Plan

3. Select the plan you want

4. Confirm the change

What happens:

• Your new plan takes effect immediately

• You get the new plan's limits right away

• You're charged a prorated amount for the remainder of your billing cycle

Downgrading Your Plan

To move to a lower tier:

1. Go to Settings → Billing

2. Click View Plan

3. Select the lower plan

4. Confirm the change

What happens:

• Your current plan continues until the end of your billing cycle

• The new plan takes effect at your next billing date

• Your content remains — nothing is deleted

Note: If you're over the new plan's storage limit, you'll need to delete some content before the new plan starts.

Switching to Annual Billing

Save ~17% by paying annually:

To switch to annual:

1. Go to Settings → Billing

2. Click View Plan or Switch to Annual

3. Select annual billing

4. Confirm

You can switch to annual billing at any time. Your payment is prorated based on your remaining monthly period.

Adding More Requests

Running low on AI requests? Add more without changing your plan:

1. Go to Settings → Billing

2. Click Manage AI requests

3. Purchase a pack of 1,500 requests

Add-on pricing:

Add-on requests are available immediately and don't expire at the end of your billing cycle.

Canceling Your Subscription

To cancel:

1. Go to Settings → Billing → View Plan

2. Click Cancel Subscription under the pricing cards

3. Confirm cancellation

What happens:

• Your paid features continue until the end of your billing period

• After that, your account moves to the Free plan

• Your content remains, but you'll have Free plan limits (15 requests, 3 canvases, 15GB storage)

Updating Payment Method

To change your credit card or payment method:

1. Go to Settings → Billing

2. Click Payment Method or Update Card

3. Enter your new payment information

4. Save changes

Viewing Billing History

To see past invoices:

1. Go to Settings → Billing

2. Click Billing History or Invoices

3. Download any invoice as needed

Plan Comparison

See Plans & Pricing for full details on what each plan includes.

Common Questions

When does my billing cycle reset?

Your requests reset on your billing date each month (or year for annual plans). Check Settings > Billing for your specific date.

What happens if I run out of requests?

You can upgrade your plan or purchase an add-on pack. Without requests, you can still access your content but can't use AI features or transcribe new content.

Can I get a refund?

Contact support@eden.so for refund requests. We handle these on a case-by-case basis.

Do unused requests roll over?

No. Monthly requests reset each billing cycle. Add-on requests don't expire.

What payment methods do you accept?

Major credit cards and debit cards.

Is there a free trial of paid plans?

The Free plan lets you try Eden's features. We don't currently offer trials of paid tiers, but you can upgrade and downgrade anytime.

Can I pause my subscription?

We don't have a pause feature. You can cancel and resubscribe later — your content will remain on the Free plan in between.

Need Help?

For billing questions or issues, contact support@eden.so.