Upgrade, downgrade, add credits, or switch to annual billing — all from your account settings.
Checking Your Current Plan
To see your current plan and usage:
Go to Settings
Select Billing
View your Workspace
You'll see:
Your current plan
Credits used / remaining
Storage used / available
When your billing cycle resets
Upgrading Your Plan
To upgrade to a higher tier:
Go to Settings → Billing
Click View Plan
Select the plan you want
Confirm the change
What happens:
Your new plan takes effect immediately
You get the new plan's limits right away
You're charged a prorated amount for the remainder of your billing cycle
Downgrading Your Plan
To move to a lower tier:
Go to Settings → Billing
Click View Plan
Select the lower plan
Confirm the change
What happens:
Your current plan continues until the end of your billing cycle
The new plan takes effect at your next billing date
Your content remains — nothing is deleted
Note: If you're over the new plan's storage limit, you'll need to delete some content before the new plan starts.
Switching to Annual Billing
To switch to annual:
Go to Settings → Billing
Click View Plan or Switch to Annual
Select annual billing
Confirm
You can switch to annual billing at any time. Your payment is prorated based on your remaining monthly period.
Adding More Credits
Running low on AI credits? Add more without changing your plan:
Go to Settings → Billing
Click Manage AI Credits
Purchase a credit add-on pack: $25 for 1,600 credits
Add-on credits are available immediately and don't expire at the end of your billing cycle. You can also turn on auto-refill to automatically add credits when you're running low.
Adding More Storage
Need more space? Add storage to any plan:
Go to Settings → Billing
Click Manage Storage
Add storage at $20 per terabyte per month
Canceling Your Subscription
To cancel:
Go to Settings → Billing → View Plan
Click Cancel Subscription under the pricing cards
Confirm cancellation
What happens:
Your paid features continue until the end of your billing period
After that, your account moves to the Free plan
Your content remains, but you'll have Free plan limits (100 one-time credits, 15GB storage)
Any unused add-on credits you've purchased carry over — they don't expire
Updating Payment Method
To change your credit card or payment method:
Go to Settings → Billing
Click Payment Method or Update Card
Enter your new payment information
Save changes
Common Questions
When does my billing cycle reset? Your credits reset on your billing date each month (or year for annual plans). Check Settings > Billing for your specific date.
What happens if I run out of credits? Eden automatically switches you to a Free model (only on paid plans) — an unlimited, always-available model that's slower and less capable than premium models, but ensures you're never locked out of AI. You can also purchase a credit add-on pack to get back to your preferred models immediately.
Does uploading files use credits? No. Uploading files and transcribing links are included in your plan and don't count toward your credit usage.
Can I get a refund? Contact support@eden.so for refund requests. We handle these on a case-by-case basis.
Do unused credits roll over? No. Monthly credits reset each billing cycle. Add-on credits don't expire.
What payment methods do you accept? Major credit cards and debit cards.
Is there a free trial of paid plans? The Free plan lets you try Eden's features. We don't currently offer trials of paid tiers, but you can upgrade and downgrade anytime.
Can I pause my subscription? We don't have a pause feature. You can cancel and resubscribe later — your content will remain on the Free plan in between.
Need Help?
For billing questions or issues, contact support@eden.so.
Thank you.
