Terms of Service

1. Eligibility and accounts

You must be at least 16 years old to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you and the organization.

When you create an account you agree to provide accurate information, keep your login credentials confidential, and tell us immediately at [email protected] if you suspect unauthorized access to your account. You are responsible for everything that happens under your account.

You may not create an account using automated means, share your account with anyone outside your team plan, or use someone else’s account without permission.

2. Free trial, plans, and billing

a. Free trial

New Eden accounts get a 3-day free trial of paid features. A payment method may be required to start the trial. After the trial ends, your account drops to our free plan unless you choose to subscribe to a paid plan. We may change the length, scope, or availability of the trial at any time.

b. Subscriptions

Paid plans are sold as monthly or annual subscriptions. Current pricing is available on our pricing page; the price you saw at checkout is the price you pay for the term of the plan you signed up for.

Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before renewal. By subscribing, you authorize us (through our payment processor, Stripe) to charge your payment method on each renewal.

c. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you keep paid access until then, after which your account drops to the free plan. We don’t prorate or refund partial months or unused annual time except as described below.

d. Refunds

All payments are non-refundable except where required by law or expressly stated here. As a goodwill exception, if you upgrade to an annual plan and email [email protected] within 14 days of the charge to request a refund, we’ll process one.

Annual plans also carry an engagement guarantee (the “5-Post Guarantee”): if you publish at least 5 posts with Eden within 30 days of your annual charge and your content’s engagement hasn’t improved, email [email protected] within 60 days of the charge and we’ll refund your year in full. Qualifying posts are those published through Eden’s scheduler. Outside these windows, annual plans are non-refundable.

e. Taxes

Stated prices don’t include taxes (VAT, GST, sales tax, etc.). Where we are required to collect tax, it will be added to your invoice.

f. Price changes

We may change our prices. For existing paying subscribers, a price change takes effect on the next billing period after we give you at least 30 days’ notice (typically by email and an in-product notice). If you don’t agree with the new price, you can cancel before it takes effect.

g. Failed payments

If a renewal payment fails, we’ll retry the charge for a reasonable period and notify you. If we still can’t collect, your account will be downgraded to the free plan and paid features will be suspended until the balance is paid.

3. Acceptable use

You agree not to use the Service to:

• Violate any law, infringe anyone’s rights, or do anything fraudulent, defamatory, or threatening.
• Upload, save, generate, or distribute content that is illegal, infringes intellectual property, depicts the sexual abuse of children, harasses or threatens another person, or incites violence.
• Probe, scan, or test the vulnerability of the Service, or breach any security or authentication measures.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except to the extent applicable law expressly permits despite this limitation.
• Scrape, harvest, or otherwise extract data from the Service or from any third-party platform via the Service through automated means, bypass any rate limit or technical access control, or use the Service to build a competing product or service.
• Resell, sublicense, or share access to your paid account with people outside the seats permitted by your plan.
• Use the Service to send spam, run unsolicited cold outreach, or violate any other platform’s terms of service.
• Interfere with the Service’s normal operation, place an unreasonable load on our infrastructure, or attempt to overwhelm our AI features through automated requests.
• Misrepresent AI-generated content as human-authored in contexts where doing so is illegal or violates a third party’s rules.

We may investigate suspected violations and take action, including warning, throttling, suspending, or terminating accounts, and removing content. We don’t pre-screen content but reserve the right to remove anything that violates these Terms.

4. Your content

a. You own your content

You keep all ownership and rights to the content you create, upload, or save in the Service (your “Content”). Eden doesn’t claim ownership of your boards, notes, drafts, uploads, swipe cards, or chat messages.

b. The license you give us

You grant Eden a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, display, and transmit your Content solely as needed to provide and improve the Service to you and the people you share it with. This license ends when you delete your Content, except for backups and logs that age out as described in our Privacy Policy.

c. Sharing and public boards

If you share a board, invite collaborators, or make a board public, you grant the people you share with the right to view and (depending on the access level you set) edit that Content within the Service. If you make a board public, you accept that anyone with the link may view the Content and that we may render it in unauthenticated views.

d. Your responsibilities

You are responsible for your Content and for ensuring you have the rights to upload, save, share, and publish it. Don’t put anything into the Service that you don’t have permission to handle.

e. Feedback

If you send us feedback, ideas, or suggestions about the Service, we may use them without restriction or compensation to you.

5. AI features and outputs

The Service includes AI features (for example, chatting with a board, generating drafts from your swipe file). When you use these features:

• You own the outputs the AI generates for you (the “Outputs”), to the maximum extent permitted by law. You are responsible for the Outputs and for what you do with them.
• AI Outputs may be inaccurate, outdated, biased, or wrong. Don’t rely on them for medical, legal, financial, or other professional advice, and review every Output before publishing it.
• AI Outputs are not unique. The same or similar prompt may produce the same or similar Output for someone else, so we can’t and don’t guarantee exclusivity.
• You may not use the AI features to generate content that violates Section 3, to extract or train another model, or to create content that misrepresents a real person without their consent.
• We don’t use your private Content to train our models or any third party’s general-purpose models. See our Privacy Policy for details on how AI inputs are processed.

6. Third-party platforms and content

a. What the Service displays

The Service helps you discover, organize, and analyze publicly available information about creator content from third-party platforms, including YouTube, X, Instagram, TikTok, LinkedIn, and Substack (the “Platforms”). When you search, view a creator profile, or open a board, Eden retrieves and displays publicly accessible metadata and excerpts (such as post text, captions, view counts, like counts, publish dates, thumbnails, and links back to the original post). The Service is a viewer and analytical layer over public information; it is not a republishing platform and it does not host full copies of Platform content.

b. How Eden accesses Platform information

Eden accesses information from the Platforms only as needed to respond to user-directed queries inside the Service. We use publicly accessible interfaces (including official APIs where available) and we do not bypass authentication, paywalls, login walls, or any other technical access control. We do not access private posts, drafts, direct messages, or any content that is not visible to the general public on the Platform itself.

c. No affiliation; attribution

Eden is an independent product. We are not affiliated with, endorsed by, sponsored by, or partnered with any of the Platforms. Platform names and logos referenced in the Service are the trademarks of their respective owners and are used for the descriptive purpose of identifying the source of public information. Wherever feasible, the Service links back to the original Platform post so attribution flows to the creator.

d. Your responsibilities on the Platforms

Your interactions with the Platforms are subject to those Platforms’ own terms of service and policies, and you are solely responsible for complying with them. You may not use the Service to do anything on a Platform that the Platform’s terms prohibit, including bulk extraction of data, circumventing rate limits, automated scraping outside of Eden’s normal in-product use, or republishing Platform content in ways the Platform doesn’t permit. The fact that a feature is available inside Eden doesn’t grant you any right under any Platform’s terms.

e. Connected accounts

If you choose to connect a Platform account to Eden, you authorize us to access and process the data needed to make that connection work, in accordance with the Platform’s authorization scopes you grant. You can disconnect a connected account at any time from your account settings, and we will stop using its credentials going forward.

f. Takedown for creators and rights holders

If you are a creator or the rights holder of content surfaced inside Eden and would like it removed from the Service, email [email protected] from an address that can verify ownership of the underlying account or rights. We will action verified requests promptly. For copyright-specific notices, see Section 8 (Copyright and DMCA notices).

g. Fair use and informational purpose

The Service is designed to support research, commentary, education, and inspiration about publicly published creator content. Excerpts displayed in the Service are surfaced for those informational purposes and are not provided as a substitute for visiting the original Platform. Nothing in these Terms grants you any ownership of, or any license to, Platform content beyond the use you already have as a member of the public viewing public posts on the Platform.

h. No warranty about Platform information

Information surfaced from the Platforms is provided “as is.” Metrics, view counts, and other Platform-reported figures may be approximate, cached, or out of date. Platforms may change, restrict, or remove access to their public information at any time, and we may have to remove or change the Service’s coverage of a Platform in response.

7. Our intellectual property

The Service, including all software, design, copy, branding, and the Eden marks, is owned by Eden Suite, Inc. or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. Nothing in these Terms transfers any of our intellectual property to you.

You may not use our name, logos, or marks without our prior written permission, except for fair use such as accurately referring to the Service.

8. Copyright and DMCA notices

If you believe content on the Service infringes your copyright, send a notice that includes (a) your physical or electronic signature, (b) identification of the copyrighted work, (c) the URL or location of the allegedly infringing material, (d) your contact information, (e) a statement that you have a good-faith belief the use is not authorized, and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the rights holder’s behalf.

Send notices to [email protected] with the subject line “DMCA Notice.” We will respond consistent with the Digital Millennium Copyright Act, including by removing infringing material and terminating repeat infringers’ accounts where appropriate.

9. Suspension and termination

You can stop using the Service and delete your account at any time from your account settings.

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, if continuing to provide the Service to you would expose us or other users to legal or security risk, or if we are required to do so by law.

If we terminate your account for a material breach, you are not entitled to a refund of any prepaid fees. If we terminate your account without cause (for example, because we discontinue the Service), we will refund any prepaid fees for the unused portion of your subscription.

Sections that by their nature should survive termination will survive, including: payment obligations for amounts owed before termination, the license you granted us in Section 4, and Sections 7 (IP), 10 (Disclaimers), 11 (Limitation of liability), 12 (Indemnification), 14 (Disputes), and 16 (General).

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, EDEN DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA YOU STORE WILL BE ACCURATE OR RELIABLE. EDEN DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM USING THE SERVICE, INCLUDING ANY OUTCOME RELATED TO VIEWS, ENGAGEMENT, AUDIENCE GROWTH, OR REVENUE. ANY METRICS, OUTLIERS, OR BENCHMARKS SURFACED IN THE SERVICE ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EDEN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL EDEN’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

SOME JURISDICTIONS DON’T ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO YOU IN FULL. IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Eden Suite, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any applicable law or third-party right.

13. Third-party services

The Service may include links to or integrations with third-party websites, products, or services that we don’t control. We are not responsible for their content, policies, or practices. Your interactions with third parties are solely between you and them.

14. Changes to the Service or these Terms

We are constantly improving the Service. We may add, change, or remove features at any time. If we make a change that materially reduces functionality you rely on, we will give reasonable notice where practical.

We may update these Terms from time to time. When we make a material change, we will update the “Effective” date at the top and, where appropriate, give you additional notice (for example, by email or an in-product notice) before the change takes effect. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you don’t agree, you must stop using the Service and may cancel your subscription as described in Section 2.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and Eden agree to first try to resolve any dispute informally by contacting [email protected]. If we can’t resolve a dispute informally within 60 days, you and Eden agree that any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state and federal courts located in Delaware, USA, and you and Eden consent to personal jurisdiction in those courts.

Nothing in this section limits either party’s right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

16. General

a. Entire agreement

These Terms, together with the Privacy Policy and any other policies referenced here, are the entire agreement between you and Eden about the Service, and supersede any prior agreements on the same subject.

b. No waiver

Our failure to enforce any provision is not a waiver of that provision or any other.

c. Severability

If any provision of these Terms is held unenforceable, the rest of these Terms remain in full force and effect.

d. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. Any unauthorized assignment is void.

e. Force majeure

Eden is not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or telecommunications outages, third-party service failures, or government actions.

f. Notices

We may give you notices through the Service, by email to the address associated with your account, or by posting on our website. You may give us notice by emailing [email protected] or by writing to us at the address in Section 17.

g. Relationship

These Terms don’t create any partnership, joint venture, employment, or agency relationship between you and Eden.

17. How to contact us

Questions about these Terms? Email [email protected] or write to: