Answer replies in your community's Inbox

Send messages as your community

1. 01

   Open the auto message

   Open the community's product, click Community in the steps, then open the Messages tab.

2. 02

   Pick The community

   Under Auto messages, set Send as to The community. It goes out with your community's name and icon.

3. 03

   Choose if they can reply

   Set Replies to On, to Inbox, or Off for a one-way message. Click Save.

Answer a reply

Open your community, click Messages, then Inbox. Threads waiting on an answer are at the top. Open one and reply. Members see your name with a Team badge.

When you're finished with a thread, click Done to move it down. If the member writes again, it comes back to the top on its own. Reopen brings it back by hand.

Choose who gets a notification

Nobody gets a push for Inbox replies until you choose. Hosts see a number on Inbox instead.

To pick who gets a push, open Inbox and click the bell (Who gets a push). Check the hosts who should hear about every new reply. Only you and admins can change this list.

What members see

• One private chat with your team, at the top of their Messages, with your community's name and icon.
• Every message you send as the community lands in that same chat.
• If Replies is off, they see "Replies are off for this message." instead of a reply box. Once you send one with replies on, or a host writes to them, they can reply from then on.
• Other members never see it.