Manage your community

A red number on the shield counts open reports and held messages.

What's in the Admin panel

Section	What it's for	Who sees it
Overview	This week's numbers, what needs you, and storage	You and admins
Reports	Messages and posts members flagged	Moderators and up
Held	Messages waiting for review	Moderators and up
Members	Search, mutes, and bans. You and admins also get roles, invites, tags, and Export CSV.	Moderators and up
Channels	Slow mode for each channel	Moderators and up

Everything else is setup and lives on the product's Community step, on the web, split into five tabs: Basics (the icon and cover, which sections members see), Joining (rules, join questions, the welcome pop-up, the welcome line), Channels (channels, forum categories), and Messages (who can message whom, auto messages, member emails), and People (roles, your team, invites, and quick links). Click Edit setup at the top of the Admin panel to jump there. Only you see this button. Teammates with Can edit or Admin store access can open setup from Store → Communities.

The cover is also the product's cover: it shows on the product page, in link previews, and on invite links. Use an image 1200 × 630 pixels.

The icon is also the product's icon. Upload a new one on the Community step's Basics tab, the Offer step, or the Custom AI screen, and both update.

Make it just a group chat

Chat is always on. Turn off the Forum, Events, or both, and members stop seeing them on the web and in the phone apps.

1. 01

   Open Sections

   Open the product and go to the Community step. Sections is on the Basics tab.

2. 02

   Turn off what you won't use

   Switch off Forum or Events. It saves right away.

• Nothing is deleted. Turn a section back on and its posts or events come back.
• While it's off, nobody can add new posts or events there, and posts from Post new things here stop.
• With Events off, event reminders stop and events leave members' calendar links.
• Welcome pop-up links to a post or event in a section that's off don't show.
• With only Chat on, phones show no tab row. On the web, the icon bar on the left goes away for members in only one community. With one channel too, it looks like a plain group chat.

Pick where people land

Choose what members see the first time they open your community: Chat, one channel (like a "Start here"), the Forum, or Events.

1. 01

   Open Sections

   Open the product and go to the Community step. On the Basics tab, Where people land is inside the Sections card.

2. 02

   Pick a spot

   Choose from the list. It saves right away.

• It only counts for someone's first open on each device.
• After that, the web and desktop app open where they left off. Phones open the channel list.
• Chat opens General on the web and the channel list on phones.
• If the spot is turned off or its channel is closed, people land on Chat instead.

Add a channel

A new community is one chat, General. Members see no channel list until there's a second one.

1. 01

   Open Channels

   Open the product, go to the Community step, and open the Channels tab.

2. 02

   Add it

   Pick an emoji and type a name in New channel name.

3. 03

   Change its settings

   Click the channel to open its settings. Drag the handle on the left to reorder.

Setting	What it does
Icon	An emoji, or click Upload image (or drop one on the icon). An image shows instead of the emoji, on the web and on phones.
Only hosts can post	Members read and react. Only you, admins, moderators, and contributors post. Good for announcements.
Only for	Only buyers of the products you pick see it. A cohort run or a tag, like VIP, works too. You and admins can set this.
Slow mode	Members wait 10s, 30s, 1m, 5m, or 15m between messages. Your team doesn't wait. Moderators can also set it in Admin → Channels.
Close channel	Nobody can post, but people can still read it. Reopen channel brings it back.
Delete channel	Deletes the channel and all its messages for good. See Close or delete a channel.

A community can have up to 30 open channels. Closed ones don't count. General can't be closed, locked, or limited.

Add, edit, or reorder channels from the chat

On the web, you and admins can click + next to Channels in the chat. Pick an emoji or click Upload image (or drop an image on the icon), type a name, add a short Description if you like, and choose whether only hosts can post. To limit who sees it, pick products, cohort runs, or tags (like VIP) under Only for. Leave it empty so every member sees it.

You, admins, and moderators can drag a channel up or down in the same list. Everyone sees the new order right away. Channels stay in the order you set, not by who spoke last. Each one shows its newest message, who sent it, and when.

To edit a channel, hover it and click ⋯, or right-click it. You, admins, and moderators can:

• Edit channel: change the name, icon, description, who can post, and slow mode. You and admins also get Only for.
• Only hosts can post: turn it on or off in one click.
• Close channel (click twice) or Reopen channel.
• Delete channel…: you and admins only.

The description shows when someone clicks the channel's name at the top of the chat, above everyone in the channel. A channel with no description shows you an Add a description button there.

Group channels into sections

On the web, you, admins, and moderators can put channels under sections, small gray labels like Start here or Bootcamp. Members can fold them.

1. 01

   Make a section

   In the chat, right-click empty space in the channel list, or click + next to Channels. Pick New section and type a name.

2. 02

   Add channels to it

   Click + on the section's label to make a channel inside it. Or drag a channel onto the label.

3. 03

   Move or change it

   Drag the label up or down to move the whole section. Right-click the label for Rename, Only for, Move up, Move down, or Delete section.

• General, and channels in no section, stay at the top.
• You can have up to 8 sections in the chat and 8 in the Forum. Names can be 32 characters.
• Forum categories work the same way: right-click empty space in the Categories list.
• Delete section never deletes the channels. They move to the top and keep the section's Only for. Eden tells you how many move first.
• Empty sections only show to you and your team.
• Phones show your sections and members can fold them. You arrange them on the web.

Make a VIP section

1. 01

   Make the section

   Make a section called VIP, as above.

2. 02

   Lock it

   Right-click the label, pick Only for, and choose the VIP tag. No tag yet? Click New tag, type VIP, and press Enter. A product or cohort run works too.

3. 03

   Move channels in

   Drag the VIP channels onto the label, or click + on it to make new ones.

• Every channel inside gets the section's Only for. To change who sees them, change the section.
• Members without the tag don't see the section at all. No label, no lock, no upgrade button.
• Moving a channel out keeps its lock until you change it.
• Clear the section's Only for and everything in it opens to every member.
• Only you and admins can set Only for. It works the same on a single channel or forum category: tags sit at the top, and New tag makes one on the spot.

Close or delete a channel

Choice	What happens	Undo
Close	Nobody can post. People can still read it. It stops counting toward the 30.	Reopen channel
Delete	The channel is gone with its messages, thread replies, reactions, pins, images, and voice notes.	None. It can't be undone.

Before anything is deleted, Eden shows how many messages and replies will go. Click Delete channel to confirm, or Close it instead to keep them. Forum posts tagged with the channel stay, without the tag. A welcome pop-up link to it is removed.

Only you and admins can delete a channel, on the web. General can't be deleted.

Set up forum categories

The Forum has its own categories, separate from chat channels. Members see them beside the Forum on the web and as a row at the top on a phone, and pick one when they post. Every community starts with these:

Category	Who can post
📌 Start here	Hosts only
📘 Guides	Everyone
🔍 Breakdowns	Everyone
🏆 Wins	Everyone
🧰 Resources	Hosts only

Hosts are you, your admins, and your moderators. They and your contributors can post in any category.

1. 01

   Open Forum categories

   Open the product, go to the Community step, open the Channels tab, and find Forum categories. It's on the web only.

2. 02

   Add one

   Pick an emoji, type a name in New category name, and click +.

3. 03

   Change its settings

   Click a category to open it. Drag it by the handle to reorder.

Setting	What it does
Icon	An emoji, or click Upload image (or drop one on the icon). An image shows instead of the emoji.
Who can post	Everyone, or Hosts only to lock it. Members can still read and reply.
Only for	Only buyers of the products you pick see the category and its posts.
Close category	Takes it out of the Forum and the post picker. Its posts stay under All posts.

The Forum can have up to 30 open categories. Posts from before categories have none and show under All posts.

Add, edit, close, or delete a category from the Forum

On the web, you and admins can click + next to Categories in the Forum. Pick an emoji or upload an image, type a name, and choose whether only hosts can post. It opens right away. To limit who sees it, use Only for on the Channels tab of the product's Community step.

Right-click a category in the Forum list to change it. You, admins, and moderators can:

• Edit category: change the name, icon, and who can post.
• Only hosts can post: turn it on or off in one click.
• Close category: click twice. Nobody can post in it, and its posts stay under All posts. Closed categories sit under Closed at the bottom of your list. Click one to Reopen category or delete it.
• Delete category…: you and admins only. It deletes the category and every post in it, for good. Eden shows how many posts and replies will go first. Click Close it instead to keep them.

Anyone who can post in a category can right-click it for New post here.

Share files, guides, and templates as forum posts with Attach. Only members can open them. See Share files and resources in your Forum.

Build your team

Role	What they can do
Host (you)	Everything, including making admins.
Admin	Runs it with you: members, reports, slow mode, channels, and categories. Can't open the product's Community step, change the price, or delete it.
Moderator	Deletes and pins messages, mutes and bans, handles reports and held messages, sets slow mode.
Contributor	A member who can also post in Only hosts can post channels and hosts-only Forum categories. Nothing else.

• Set it all up in one place: open the product, go to the Community step, and open the People tab. It lists everyone with a role, and you can find any member to give them one. Your team, email invites, and quick links are there too.
• Promote a member: in Members, click ⋯ next to them and pick Make admin, Make moderator, or Make contributor. Only you can make admins. This works on the web and in the phone apps.
• Let a guest post in a locked channel: make them a contributor. They get a Contributor badge and can post where only hosts can, without moderator powers. To bring someone new in as a contributor, invite them by email or make a quick link set to Contributor.
• Invite by email: under Invite an admin, moderator, or contributor, type their email, pick a role, and click Invite. If they don't have Eden yet, they get the role when they sign in with that email.
• Your store team joins on its own. People with Can edit or Admin store access become admins. Can view becomes a moderator. Change it in Settings → Members.
• Bring your store team in now: under Your team in Members, click Make admin or Make moderator next to a teammate. They're in before they ever open it. Teammates can also open any of your store's communities from Store → Communities on the web.
• Make someone else the owner: on the web, in Members, click ⋯ next to them and pick Make owner…. You see what changes first, then click Make owner. The owner before them becomes an admin; whoever owns the workspace stays an owner. Nobody is removed, and your store and its products stay where they are.
• Tag members or share a quick link: on the web, Members also has Tags in each ⋯ menu and a Quick links section. You and your admins can also click anyone's name and use Add tags on their card. Moderators see the tags but can't change them. See Tag members and share quick links.

Welcome new members

1. 01

   Open the welcome pop-up

   Open the product, go to the Community step, and open the Joining tab. Under Welcome pop-up, turn on Show the welcome pop-up.

2. 02

   Write it

   Fill in Title and Message. Add a YouTube or Loom link or upload an image or video. Add up to 3 Start here links to a channel, forum post, event, or web page.

3. 03

   Check and save

   Click Preview to see what new members see, then Save.

New members see it once, the first time they open the community, as the first step of a short welcome. After it come your rules and join questions (if you set them), then Set up your profile. Your Start here links show at the end, as big choices next to Say hi in General. Without a pop-up, your Welcome line in General shows as a note right under their "joined" line in General instead (only they see it). To show both, turn on Also show with the pop-up under Welcome line on the Community step's Joining tab.

In Overview, Quiet members lists people who joined in the last 14 days and haven't said anything. Welcome them puts a hello that mentions them in General's message box. It only sends when you send it.

Handle reports and held messages

• Reports: members right-click a message, then pick Report, and pick a reason. For each one, click Keep it, Delete, mute the writer, or Ban them. Muting or banning also deletes it.
• Held messages: messages waiting for review show here. Only moderators and the writer see them until you click Approve. New members can post links and images right away.

Mute, ban, or remove someone

In Members, click ⋯ next to the person.

Action	What happens
Mute…	Pick 1 hour, 1 day, 1 week, or Until I unmute. They can read but can't write.
Ban	They leave and can't join again. Admins can Unban from the Banned filter.
Remove	Takes them out of the community.

To hide someone's bio and links, click their name to open their card, then Hide bio and links. It only hides them in your community. Their photo and name stay. Click Show bio and links to undo it.

To pin or delete one message, right-click it (on a phone, press and hold) and pick Pin or Delete.

When you pin, Eden asks how:

• Pin: pins it quietly.
• Pin and notify everyone: also sends a notification to everyone who can see the channel.

Either way, a gray line shows in the chat, like "Dan pinned a message." Unpinning doesn't ask and leaves no line.

A deleted message disappears for everyone, with no trace left in the chat. If it started a thread, the thread goes too.

Forum posts and events have a ⋯ too, on the card in the list and on the open post or event. On the web, you, admins, and moderators can Edit, Pin to the top, or Delete any post. On an event, you can edit this run or the whole series, cancel it, or post a recap after it ends. Members see Report on other people's posts.

Post your newsletters and events automatically

On the product's Community step, open the Channels tab. Under Post new things here, turn on Newsletter issues, New events, or both. Each one posts from you in the Forum with a link, and members get a push. Both start off. Events limited to buyers of one product don't post.

When your storage fills up

Photos, voice notes, and videos posted in your community use your Eden workspace storage, the same space as your own uploads. Text doesn't count, and messages and posts are never deleted on a timer.

• Overview in the Admin panel shows how much storage is used, and how much is this community's.
• At 80%, the Storage card moves to the top of Overview, and you get a push and an email.
• When it's full, members can still send messages, but not photos, voice notes, or videos. They see "This community is out of file space. Messages still send." You get a push and an email, at most once a day.
• To make room, click Get more storage to upgrade, or delete files you don't need. A deleted message or post frees its files about 30 days later.