Send a customer a receipt
Email a buyer the receipt for a payment, or download it as a PDF, from their customer page.
On Customers, click a person. On the product they paid for, click Receipt, then Email to customer or Download PDF.
Email a receipt
- 01
Open the customer
On Customers, click the person who paid.
- 02
Click Receipt
It's at the bottom of the product, next to Send login link.
- 03
Pick Email to customer
Eden emails the receipt to the email they bought with. You see "Receipt sent to" and their email.
The email comes from Eden and names your store. For questions about the payment, the email points them to your support email.
Download a PDF
Click Receipt, then Download PDF. Send it yourself, or keep it for your records.
What the receipt shows
| Part | What's on it |
|---|---|
| Top | Your store name, your support email, the receipt number, and the date |
| Billed to | The buyer's name and email |
| Lines | Each thing in that payment, like an order bump, with its price |
| Total paid | What they paid, in the currency they paid in |
A bundle shows as one line. An upsell they added after checkout was its own payment, so it has its own receipt.
On your phone
In the Eden app, go to Store → Customers and tap the person. Tap ⋯ on the product to email the receipt or share it as a PDF. Later payments have a Receipt link next to Refund.
Memberships and payment plans
The Receipt on the product is for the first payment. For a later payment, find it under Renewals or Later payments on that product and click Receipt next to it.
Why there's no Receipt button
- The product was free, or they're still in a free trial.
- They were imported or added by hand. They paid on another checkout, so the receipt comes from there.
Test customers can download a PDF but can't get the email.
Make an invoice for a customer
Turn a customer's payment into an invoice with their business name, address, and VAT number, then download it as a PDF.
Customer notes and follow-ups
Keep private notes on a customer, set a reminder to follow up, and see everything they did on one timeline.
Manage a customer on your phone
Refund, turn access off or on, end a payment plan, move a purchase to another email, and add notes and tags from the Eden app.
Sort, tag, and act on your customers
Find the right customers with ready-made views, tags, and sorting, then tag, email, note, or give credits to many people at once.
Get answers from the team and other creators.
Ask in the Eden help channel, see how others use the app, and come to the live workshops. Free with any Eden account.
Join the Eden CommunityEmail us. A real person reads every message.
Tell us what you tried and where you got stuck. We answer within one business day.
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