Troubleshooting

Coming from a beta.eden.so account

The beta app closes Monday June 8, 2026. You can still download your files at beta.export.eden.so for a few months after that, then sign in to the new Eden at app.eden.so. Your beta subscription price is honored.

·3 min read

The beta version of Eden closes on Monday, June 8, 2026. The export tool at beta.export.eden.so stays online for a few months after that, so you can still download a copy of everything you made in the beta even once the app itself is gone. Then keep using the new Eden at app.eden.so. Your beta subscription price is honored on the new app at no extra cost.

Download your beta files

Go to beta.export.eden.so and sign in with the same email you used on the beta. From there you can bulk download every file in your account: documents, notes, attachments, everything.

The beta app at beta.eden.so shuts down on Monday, June 8, 2026. The export tool stays online for a few more months after that, so you can still grab your files from beta.export.eden.so even once the beta itself is closed. We do not have an exact end date yet, so the safest move is still to download sooner rather than later.

Keep using Eden at app.eden.so

The new Eden is already live at app.eden.so. Sign in any time with the same email you used on the beta to:

  • Chat with AI scoped to a board or specific items.
  • Save outliers, posts, and notes into boards as you research.
  • Discover viral posts across YouTube, TikTok, and X.

You do not need to wait for June 8. The new app has been ready, and your account is already there.

Your subscription is transferred

If you were paying for the beta, your subscription has been moved to app.eden.so at the same rate you were on. You do not need to re-enter a card or pick a plan. Sign in and the tier is already applied.

  • The price you paid on the beta is the price you pay on the new app, even if the equivalent new tier is priced differently.
  • Invoices and billing history live in Settings on the new app.
  • The one-time Free credit grant does not apply to migrated paid accounts. You already have the monthly allowance included with the tier we mapped you to.

If the tier or price does not look right after sign-in, email [email protected] with the subject "Migration tier" and we will fix it.

What carries over, what does not

ThingWhere it lives
Your beta files and notesDownload in bulk at beta.export.eden.so. The export link stays up for a few months after June 8.
Your accountSign in at app.eden.so with the same email you used on the beta.
Your subscriptionAlready transferred to the new app at your honored beta rate.
Your invoices and billing historyVisible in Settings on the new app once you sign in.
Your beta workspacesEach beta workspace becomes its own account on the new app, sharable across emails the same way.
Your old beta teammatesRe-invite them on the new app if you want them on a board.

Beta files are not automatically imported into the new app. The data shapes are different enough that auto-mapping documents into boards would either drop most of the structure or invent boards nobody asked for. Use the export to keep what matters, then start fresh on the new app.

Things that look the same but work differently

A few areas where the new Eden uses words from the beta but means something different:

  • Boards. New Eden boards can switch between a sortable grid for swipe files and a freeform canvas for spatial projects. Your old beta canvas layout is not imported automatically, but you can rebuild the projects you still use in the new canvas view.
  • Multiple workspaces. The beta let you create separate workspaces inside one account. The new Eden does not. If you had multiple beta workspaces, each one becomes its own account on the new Eden.
  • AI chat. Beta chat was open-ended. New Eden chat reads the items you scope it to (a full board via the chat icon, or specific items via @ mention) and uses them as source material. Read chatting with a board for the full mental model.

Where to go next

Still stuck?

Email us. A real person reads every message.

Tell us what you tried and where you got stuck. We answer within one business day.

[email protected]