Troubleshooting

Coming from a beta.eden.so account

Download your beta files at beta.export.eden.so, then sign in at app.eden.so. Your beta subscription carries over.

·1 min read

Download your beta files at beta.export.eden.so. Then sign in at app.eden.so with the same email. Your beta subscription carries over.

Get your beta files

Go to beta.export.eden.so, sign in with your beta email, and download everything. Do it soon. The beta is being retired.

Beta files are not imported into the new Eden on their own. Keep what you need and bring it in yourself.

Your subscription

If you paid on the beta, sign in at app.eden.so with the same email. You'll see You're already on your plan, with no card to enter. Manage it later in Settings → Billing.

If the plan looks wrong, email [email protected].

Ask the community

Get answers from the team and other creators.

Ask in the Eden help channel, see how others use the app, and come to the live workshops. Free with any Eden account.

Join the Eden Community
Still stuck?

Email us. A real person reads every message.

Tell us what you tried and where you got stuck. We answer within one business day.

[email protected]