Troubleshooting

Edge cases, platform quirks, and migration from beta.eden.so.

Download your beta files at beta.export.eden.so, then sign in at app.eden.so. Your beta subscription carries over.

Get back a card, note, or board you deleted, or text you lost inside a note.

Fix posts that failed, missed their time, or won't schedule, and accounts that won't connect.

Connect Substack through Chrome, the Mac app, or your phone, and schedule notes and articles that post on time.

Still stuck?

Tell us what you tried and where you got stuck. We answer within one business day.