Cancel your plan or get a refund

Cancel your plan

1. 01

   Open Settings → Billing

   Only the workspace owner can cancel.

2. 02

   Click Cancel plan

   Eden asks why you're leaving. Pick a reason and click Continue, or click Skip.

3. 03

   Pick an offer or click Continue to cancel

   Based on your answer, Eden may show up to two cheaper options. They're listed below.

4. 04

   Click Cancel plan

   The last screen shows what changes on Free. Your plan stays active until the date shown.

On the $5 plan's free month of Pro, or 3 free days of Pro? Cancel and Pro ends right away. You keep the $5 plan until the end of the month you paid for, then your plan ends. You won't be charged for Pro. The cancel screen also offers two ways to stay: Continue on Starter instead (Pro stays free until your date, then Starter at $29 a month) and Go back to $5 instead, which keeps the $5 plan going each month.

If you subscribed in the iPhone app, Apple bills you. Cancel in your Apple account's Subscriptions settings instead. If you subscribed in the Android app, Google bills you. Cancel in the Play Store under Payments and subscriptions → Subscriptions.

Options instead of canceling

Option	What happens
Switch to a lower plan	Max to Pro, Pro to Starter, Starter to Personal Plus, Plus to Personal. Starts at renewal.
Switch to Personal	$9 a month. Keep unlimited boards and items. Starts at renewal.
25% off	Stay on your plan. Your next bill is 25% off. Once per workspace.
Pause instead	Billing stops for 1, 2, or 3 months, then your plan restarts on your card.

Nothing is charged the day you pick one. The lower plan keeps the same billing period (monthly stays monthly, yearly stays yearly). Plans with extra paid seats or brands can't switch or pause here. Use Manage in Stripe instead.

Move an App Store or Google Play plan to the web

Pick a plan in Settings → Billing on the web and pay by card. Your web plan takes over right away. Then cancel the old plan in the App Store or Google Play so you aren't charged twice. The Eden phone apps remind you with a Cancel your App Store plan or Cancel your Google Play plan line until you do.

Pause your plan

While paused, your workspace is on Free and everything you saved stays. Eden emails you 3 days before your plan restarts and charges your card.

• Before the pause starts: click Keep [your plan] in the Pausing on box on Settings → Billing.
• During the pause: click Don't restart to stay on Free, or pick a plan to come back early.

Change your mind

Until the end date, go to Settings → Billing and click Keep [your plan] in the Subscription ending box. Your plan renews as normal, and you can switch plans again. To undo a switch to a lower plan, click Keep [your plan] in the box that says when the new plan starts.

What you keep on Free

• All your boards and saved items. Nothing is deleted.
• The first 8 posts in Discover.
• Free limits apply to new work: 100 saved items, 10 MB uploads, and 5 GB of storage.
• Tracked creators over the Free limit stop updating until you upgrade.

Upgrade again any time and everything comes back. You can also export your workspace on any plan.

Get a refund

Payments aren't refundable, with these exceptions:

• Yearly plans, first 14 days. Email [email protected] within 14 days of the charge and we'll refund it.
• The 5-Post Guarantee on yearly plans. Publish 5 posts through Eden's scheduler within 60 days of the charge. If your engagement didn't improve, email us within 90 days and we'll refund the year.
• The 5-Post Guarantee on the $199 Creator Sprint. Publish 5 posts through Eden within 30 days of buying. If your engagement didn't improve, email us within 60 days and we'll refund your $199 in full.
• The $5 Discover plan guarantee. If you don't find 10 post ideas you'd actually use in your first week, email [email protected] within 7 days of paying and we'll refund your $5.
• Mistakes. Double charges and billing errors are always fixed. Email us.

Put "Refund request" in the subject and include your account email. Refunds go back to the card you paid with.

Apple handles refunds for anything bought in the iPhone app, and Google for anything bought in the Android app.