Canceling, pausing, and refunds

This article covers the cancel flow, what happens to your data after, and how we handle refunds.

How to cancel

1. 01

   Open Settings, then Billing

   The Billing tab shows your current plan, next charge date, and a "Cancel subscription" link at the bottom.

2. 02

   Click Cancel subscription

   A short confirmation appears. Pick a reason if you want to (it helps us improve), or skip it.

3. 03

   Confirm

   The subscription is canceled. You keep the paid features until the end of the current billing period.

If you cannot find the cancel link or the flow does not work, email [email protected] with "Cancel" in the subject. We process every cancellation request within one business day.

What happens after cancel

When the current billing period ends, the account drops to the Free tier:

• Boards and the items on them stay. None of your saved work is deleted.
• Browse-only Discover remains available. Discover search, creator research, and tracked creators require Starter or above.
• EdenAI Lite and Max remain available, but canceling a paid plan does not mint a second welcome grant or a recurring credit allowance.
• Free's 100-item save cap, 10 MB upload limit, and 5 GB storage allowance apply going forward. Items and files already saved during your paid time stay on your boards. New saves are blocked at 100 items; new uploads are blocked when a file is over 10 MB or would push total storage past 5 GB.

If you upgrade again later, full functionality returns immediately. Nothing has to be re-imported.

If you'd like a local copy of everything regardless, you can export your entire workspace as a zip — documents as markdown, links as a spreadsheet, and your uploaded files — on any plan, before or after canceling.

Refunds

Eden does not run a fixed-window refund guarantee. Refunds are reviewed case by case, weighted by how much you have actually used the product.

• If you signed up, barely used Eden, and decided it was not for you, we are reasonable about it.
• If you used the paid features substantially across the billing period, that weighs against a refund. The Free plan and its 50 AI credits let you test the core product before you pay.
• Misclicks, double charges, and edge cases are always handled. Email us and we sort them out.

To request a refund:

• Email [email protected] with the subject "Refund request".
• Include the email on your account.
• Optionally, tell us what was missing. The data helps us improve.

Approved refunds process to the original payment method within 5 to 10 business days. Some banks take longer to display the refund than the actual settlement.

Pausing

There is no formal pause mode for the subscription. The two paths that approximate it:

• Cancel and re-subscribe later. Cancel through the flow above. Your boards stay. Re-subscribe whenever you are ready.
• Switch to a smaller tier temporarily. If you are on Studio and only need Pro for a quarter, downgrade. The plan switches at the end of the current period.

We may add a real pause mode in the future. For now, cancel-and-rejoin is the cleanest path.

Where to go next

• For what each tier actually includes, read plans, seats, and pricing.
• For what to do if you also have a beta.eden.so account, read coming from a beta.eden.so account.