Chat in a community

On the web, a community always opens in its own tab, so Eden stays open where you were. In the desktop app it opens in the same window, and the pop-out icon gives it a window of its own.

Send a message

• On the web, press Enter to send and Shift Enter for a new line.
• Type @ and pick a name to mention someone.
• Hosts can type @everyone to ping everyone who can see the channel. It counts as a mention for each of them. For anyone else, @everyone is just text.
• Type # and pick a channel or a Forum category to link it. It shows as #Name. Tap it to go there. It doesn't ping anyone. Links work in channels and threads, not in direct messages.
• Reply to someone's message and they get pinged, the same as a mention.
• Add up to 4 photos to a message. On the web, click Add images, paste, or drag them in. On a phone, tap the photo button.
• You don't have to wait for photos to upload. Send right away and the message shows up with a ring on each photo until it's uploaded. If you close the app or the tab first, it sends the next time you open Eden.
• To put a link on your own words, select the words and paste the link. They turn into [words](link) in the box and send as a link that reads "words". You can also type that yourself.
• Send a link and a card with its title and picture shows up a moment later. Links straight to a file, like a photo or PDF, don't get one. On your own message, click the × on the card to remove it.
• Send a post link from X, YouTube, Instagram, TikTok, LinkedIn, Threads, or Substack and it shows as a post card, like in Discover. It has the post's numbers, and an outlier badge when the post did far better than that creator's usual. The card can take a minute the first time Eden sees a creator.
• Click the save button on a post card to keep it. On the web you pick your Library or a board. On a phone, tap Save and it goes to your Library.

Format your messages

Type the marks around your words. They show formatted once you send, on the web and on phones.

Type this	You get
**bold**	bold
_italic_	italic
~~strike~~	strike
`code`	code
```code```	A code block

• On the web, select words and press Cmd B for bold, Cmd I for italic, or Cmd Shift X for strike. On Windows, use Ctrl.
• For a code block over several lines, type ```. Enter adds a new line until you type the closing ```, then Enter sends.
• Nothing inside code is formatted, so you can paste code as is.

Use slash commands

On the web, type / at the start of the box to see a short list. Pick one with the arrow keys and Enter, or click it. Words you type after the command go along as your message.

Command	What it does
/board	Share one of your boards
/table	Share one of your tables
/note	Share one of your notes
/post	Send a forum post as a card
/event	Send an upcoming event as a card
/schedule	Post a message later, as the community (owner and admins)

/post and /event show only when the community has Forum or Events on. They don't work in threads or direct messages. /schedule shows only for the owner and admins, in a channel's main chat. See Schedule messages in a channel.

Share a board, table, or note

Paste the link of a public Eden board, table, or note in the chat. It shows as a card with Duplicate and Open.

• It stays live: when the owner changes the item, everyone sees the new version.
• Members can open it but can't edit it. Duplicate copies it into their own workspace, and you stay in the community. Boards land with your boards, tables in your Library, and notes on a board you pick. Click Open on the note at the bottom to see the copy in a new tab.
• In more than one workspace? Pick which one before it copies.
• In a forum post, use Share a board, table, or note in the post editor. It turns on the item's view link for you.
• From your workspace, right-click a board, table, note, or saved post (or a post in Discover) and pick Share to community. Pick the community and channel, add a message, and click Send. It turns on the item's view link for you. In some menus it sits under Share.

Share a product

On the web, open Products, click ⋯ on a product, then Send to channel (Tell members if you run the community). Its card shows in the chat.

• Members who own it see Open.
• Everyone else sees its price and View, which opens its page.
• On a phone, the card shows the cover and title, and opens if you own it.

Channels

Some hosts add more channels, like Wins or Help. When there are two or more, you see a list of them on the left on the web. On a phone, Chat opens your last channel. Go back to see the list.

• You only see the channels you have access to. Some are just for buyers of a certain product.
• Only hosts can post here. means the channel is for the host's updates.
• This channel is closed. means it's read-only now. You can still read it.

See who's in a channel

Click the channel's name at the top of the chat. You see what the channel is for (if the host wrote it) and everyone in it. Search the list, or click someone to open their profile. On iPhone and Android, tap the channel's name.

Fold sections

Some hosts group channels under sections, small gray labels like Start here or VIP.

• Click or tap a section's label to fold it. Click it again to open it.
• A folded section shows a red number when something inside needs you, and a gray dot for new messages.
• Folding is just for you, on that device.
• You only see sections you have access to. A section for a tag or product you don't have is hidden, with no label and no lock.
• A channel you pinned shows in your pins at the top, not in its section.

Show only unread channels

On the web, click Unread next to Channels to hide the channels you've read. Click it again to see them all. The channel you're in always stays. Your choice is saved for that community on that device.

Mark channels and chats read or unread

• Mark one read: right-click a channel or a direct message and pick Mark as read. It shows when there's something new.
• Mark all read: right-click Chat on the left to clear every channel, or Messages to clear every direct message.
• Mark unread: right-click a message and pick More, then Mark unread. The channel shows as new from that message on, so you can come back to it. It stays unread until you leave the channel.

These are on the web.

Switch channels from the keyboard

On the web, press Alt ↑ or Alt ↓ to open the channel above or below. Add Shift to jump to the next channel with something new. On a Mac, Alt is Option.

Pin channels to the top

Pin the channels you use most. Your pins are just for you, so nobody else's list changes.

• Web: click the ⋯ on a channel, or right-click it, then Pin to top. Drag your pins to put them in order.
• iPhone and Android: long-press a channel, then Pin to top. Use Move up or Move down to put your pins in order.
• A new pin goes on top. Pinned channels sit on a lighter background.
• To unpin, open the same menu and pick Unpin.

Reply, react, and more

On the web, right-click a message (or click the smiley beside it) to open its menu. Emojis sit on top; the arrow at the end opens every emoji.

Do this	Web	iPhone and Android
Reply	Right-click the message, click Reply	Swipe the message right
Reply in thread	Right-click, click Reply in thread	Long-press, then Reply in thread
React	Right-click, pick an emoji	Long-press, pick an emoji
Like with ❤️	Double-click the message. Again to undo	Double-tap the message. Again to undo
See who reacted	Hover a reaction, or right-click the message and click the reactions row	Long-press the message and tap the reactions row, or hold a reaction
Edit your own	Right-click, click Edit. Or press ↑ in an empty box for your last	Long-press, then Edit
Mark unread	Right-click, More, Mark unread	Web only
Delete your own	Right-click, click Delete twice	Long-press, then Delete twice
Copy the text	Right-click, click Copy text	Long-press, then Copy text
See a message's photos	Click a photo. Use the arrows, arrow keys, or a sideways swipe to move between them	Tap a photo. Swipe left or right to move between them, swipe down to close
Copy or save a photo	Right-click the photo, More, then Copy image or Save image as…	Web only
Forward	Right-click, click Forward	Long-press, then Forward
Save to Eden	Right-click, click Save to Eden	Web only
Save a thread	Right-click, More, Save thread to Eden	Web only

Edited messages show edited. Tap the quote on a reply to jump to the message it answers.

Forward a message to another channel

Pick Forward on a message, then the channel to send it to. It goes right away. The copy shows Forwarded from with who wrote it and the channel it came from. Tap that line to open the channel.

To say something with it, type in Add a message before you pick the channel. The forwarded message then shows as a quote, with your words under it. @mentions work there too.

• You only see channels you can post in.
• You can't edit the message you added to a forward.
• A forwarded message keeps the first person who wrote it, even if you forward a forward.

Share a link to a channel, message, or post

Copy a link and send it anywhere: a post on X, an email, a DM.

To link	On the web	On a phone
A channel	Right-click it (or its ⋯), Copy link	Press and hold it, Copy link
A message	Right-click it, More, Copy message link	Press and hold it, Copy message link
A forum post	Its ⋯ menu, Copy link	Its ⋯ menu, Copy link

• Members who open the link land right on it.
• Anyone else lands on the community's page, where they can join or pay to join.
• A member who isn't signed in can tap Sign in on that page and come back to the link.
• Tap one of these links in the chat and it opens right there, if it's for the same community.
• Direct messages don't have links.

Save a message to your Eden

Keep a good message in your own Library or on a board. On the web, right-click it and pick Save to Eden.

1. 01

   Pick what to keep

   A message with words, photos, and a link lists each part. Untick what you don't want.

2. 02

   Pick where

   Pick Library or a board. You can also make a new board here. If you're in more than one workspace, switch workspaces at the top.

3. 03

   Save

   Click Save. Then click Open on the note at the bottom to see it.

Part of the message	Lands as
Words	A text card
Each photo	An image
A link	A link card
A voice note	Its text, once someone made it
An event card	A link to the event's page
A social post card	A post card, like in Discover

Reply in a thread

A thread keeps a side conversation under one message, so the channel stays easy to follow.

1. 01

   Open the thread

   Pick Reply in thread on a message. Or tap the blue replies link under a message that already has a thread.

2. 02

   Write your reply

   The thread takes over the chat: the first message on top, the replies under it, and a box that says Reply in thread. Use the back arrow at the top to go back to the channel.

• Thread replies don't show in the channel. The message shows how many replies it has and when the last one came.
• You follow a thread once you write in it, get mentioned in it, or wrote the first message. New replies show up in your bell.
• In a channel where Only hosts can post here., members can still reply in threads.

Save a whole thread

On the web, open the thread's ⋯ at the top and pick Save thread to Eden. Or right-click the first message of a thread and pick More. The first message and every reply land as one document in your Library or on a board. Very long threads keep the newest 500 replies.

Send a voice note

With the box empty, you have two ways to record:

• Hold the mic to record. Let go to stop.
• Or click or tap the mic to record hands-free. Click the red stop button when you're done.

Then play it back to check it. Click send, or click the trash to throw it away. Notes can be up to 5 minutes. At 5:00 it stops so you can check it.

To listen to a voice note:

• Tap play, or tap the bars to jump ahead.
• Tap 1x to switch to 1.5x or 2x. Your device remembers it.
• When a note ends, the next voice note below it starts on its own.
• Tap Aa to turn a note into text. It's free, and everyone sees the text after that. Tap Aa again to hide it for you.
• You can't edit a voice note. Delete it and record a new one.

Pins, join lines, and search

• Pinned: hosts and moderators pin key messages, like the rules. They sit in a bar at the top of the chat. Open it and pick one to jump there.
• "Dan pinned a message": a gray line shows in the chat when a host pins something. Tap it to jump to the pinned message. If the host picked Pin and notify everyone, you also get a notification.
• "Maya joined": when someone new joins, a small line shows in General. People who join close together share a line, like "Maya and 6 others joined." Tap it to see who.
• 👋 Wave: on a line for one new person, tap 👋 Wave to send them a 👋 reply.
• Search: on the web, the Search bar above the channels finds messages and forum posts, and the search button next to a channel's name looks in that channel only. On a phone, tap the search button at the top.

Save a member's message as a testimonial

Hosts and admins can keep a member's win for their store. On the web, right-click the message (or open a forum post or reply's menu) and pick Save as testimonial. In chat it sits under Admin.

• The name, photo, and words fill in for you. Change anything before you click Save.
• Pick the product it's for. Leave Feature on my store on to add it to your store page.
• It lands in Your store → Inbox → Testimonials, published. The member isn't told.
• Saving the same message twice shows Already saved.

See Collect testimonials.

Report a message

Open the message's menu (right-click on the web, long-press on a phone) and pick Report. Choose Spam or selling, Rude or mean, Off topic, or Something else, add a note if you want, and send it. A moderator takes a look.

If something's not working

• The send button counts down: the channel has slow mode. You see Slow mode and the wait next to the box's buttons.
• The box says "You're muted": a moderator muted you. You can still read and react.
• The mic won't record: allow the microphone for Eden. On the web, turn it on for this site in your browser's settings. On a phone, turn on Microphone for Eden in your phone's settings.
• "Can't play this one here": a note recorded in Firefox may not play on an iPhone. Tap Aa to read it.
• "This community is out of file space": the community's storage is full. Messages still send. Photos, voice notes, and videos work again once the owner makes room.