X Auto-DMs
Send a DM with your link when someone replies to your X post with a keyword.
Open Your store → Auto-DM → Automations, click New automation, and pick X reply → DM. Add a keyword, write the DM, and add your link. When someone replies with that keyword, they get your DM within a few minutes. Each DM sent costs 1 credit. Needs Pro or Max.
Set up an X automation
- 01
Connect X
Connect your X account in Settings → Social accounts.
- 02
Allow DMs on X
Click New automation, then X reply → DM. The first time, click Allow DMs on X and approve on X. Nothing gets disconnected, and your posting keeps working.
- 03
Turn on auto add credits
X automations need credits that refill on their own. In Settings → Usage, turn on Auto-refresh when I hit 10 credits or Auto-upgrade my plan when I run low on credits. Then click Check again.
- 04
Pick posts, keywords, and your message
Choose Every new post, My next post, or A specific post. For a specific post, pick one of your recent posts or paste its link. Add your Reply keywords, write the message, and add your link. Then click Create automation.
Only replies made after you create the automation count. Your own replies never trigger it.
Add one while you write a post
On the web, turn on X in the Publish tab. The X Auto-DM card shows on the right, under Each platform. Click Add.
- Pick This post, then Add to post. It turns on the moment this post goes live.
- Or pick Every new post to run it on each post you publish from now on.
- The card then shows Auto-DM on with your keyword. Click Edit to change it.
- If DMs or auto add credits aren't set up yet, the card shows Set up instead.
Who gets the DM
X only delivers DMs to people who follow you or have their DMs open. Everyone else is skipped, and skipped people cost nothing. Each automation's card shows how many people couldn't get DMs.
Links, products, and forms
The link field works like it does for Instagram:
- Track clicks sends a short edn.so link that counts clicks. Type a name after edn.so/ to pick your own.
- Pick a store product or a form instead of a link. Its sales show on the automation.
See Instagram Auto-DMs for the details.
Limits
| Limit | Amount |
|---|---|
| Cost | 1 credit per DM sent |
| DMs per X account | 50 a day |
| Same person, same automation | One DM per 7 days |
| Every new post | Watches your 30 newest posts |
| Automations | Count toward your plan's limit, with Instagram ones |
Once an account hits 50 DMs in a day, more replies that day are skipped.
If something's not working
| What you see | Fix |
|---|---|
| Let Eden send DMs from your X account | Click Allow DMs on X and approve on X. |
| Turn on auto add credits first | Turn on auto-refresh or auto-upgrade in Settings → Usage, then Check again. |
| Paused with "need auto add credits on" | Auto add was turned off. Turn it back on, then open the automation and click Resume. |
| "X needs a quick reconnect" | Start a new X automation and click Allow DMs on X. Then Resume this one. |
| Paused (out of credits) | Add credits. It restarts on its own once you have them. |
| Someone replied but got nothing | They may not follow you or have DMs open, or they got this DM in the last 7 days. |
Instagram Auto-DMs
Send a DM with your link when someone comments a keyword, replies to a story, or messages you on Instagram.
Connect your social accounts
Link X, LinkedIn, Threads, Instagram, TikTok, Facebook, YouTube, Substack, and Ghost so you can post from Eden.
How AI credits work
What costs credits, how many each plan gets, when they reset, and how to buy more.
Get answers from the team and other creators.
Ask in the Eden help channel, see how others use the app, and come to the live workshops. Free with any Eden account.
Join the Eden CommunityEmail us. A real person reads every message.
Tell us what you tried and where you got stuck. We answer within one business day.
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