You bought a Custom AI
Find your purchase, choose its workspace, use bundled credits, or connect it to another AI app.
Your purchase opens a focused chat with the Custom AI you chose, its starter prompts, and the creator's published knowledge.
Open your purchase
After checkout, follow the redirect or the access link in your email. Use the same email you entered at checkout. A new Eden account gets a workspace automatically. If you already have an account, sign in and choose a workspace you own. The AI and bundled credits are assigned to that workspace; retrying setup does not charge you again.
Your purchase setup page lists purchases and links back to each one. If setup is incomplete, choose its workspace first.
Start a conversation
Choose a starter prompt or describe what you need. Your purchase includes the creator's managed AI; its instructions and knowledge may be updated by the creator. Some knowledge is used by the AI without a preview in Eden's interface.
Bundled credits
If your product includes Eden credits, they are added to the workspace receiving the purchase. Chatting in Eden consumes workspace credits. The account menu shows your balance and how to get more. A one-time product purchase does not create an Eden subscription.
Use Claude, ChatGPT, or Cursor
Open the account menu in your AI and choose the connected-app setup option. Sign in to Eden from the app's connection flow using your purchase account, then copy the setup prompt. A downloadable skill is also available for apps that support it.
Loading your purchased AI instructions and reading or searching its bundled knowledge costs zero Eden credits, including at a zero balance. Your connected app's usage and other paid Eden tools can still have charges. This connection loads your AI's instructions and knowledge; Eden's internal chat history and runtime features are not automatically copied into another app.
Refunds and help
Check the creator's product page for its refund policy and contact details. A full refund removes purchase access and unspent bundled credits. For an access problem, contact Eden support with your purchase email and product name. Never send passwords or sign-in tokens.
How EdenAI credits work
One unified credit bucket covers every AI action in Eden. This article explains the one-time Free grant, paid monthly allowances, per-action costs (tools are free, context is what costs), resets, and what happens at zero.
Using your Custom AIs through the Eden MCP
Your AI assistant can list your Custom AIs, adopt their instructions, and search inside their attached knowledge — including the bundled documents that come with a Custom AI installed from the marketplace.
Email us. A real person reads every message.
Tell us what you tried and where you got stuck. We answer within one business day.
[email protected]