Accept or decline applications
Read each application, accept or decline it in one click, and send an email you wrote.
Go to Store → Inbox and click the Applications tab. Pick someone, read their answers, and click Accept or Decline. If you wrote an email for that choice, it goes to them right away.
This works on an application set to I'll review by hand under Settings → After someone applies. Each person who applies waits under To review, and the Inbox in your store's sidebar shows a number until you decide them. Have more than one application? Pick the form at the top right. The same inbox is also on the form's own Applications tab in Forms.
Decide one person
- 01
Open the application
Click a name on the left. Their email, score, and every answer show on the right.
- 02
Accept or decline
Click Accept or Decline. Or press
AorD. PressJandKto move between people.
Changed your mind? Open them under Accepted or Declined and click Decline instead, Accept instead, or Back to review.
Decide many at once
Tick the box next to each person, or Select all. Then click Accept or Decline in the bar on top.
Write the accept and decline emails
- 01
Open the emails
On the Applications tab, click the email button at the top right. It reads Accept email off · Decline email off until you turn one on.
- 02
Turn one on and write it
Switch on When you accept someone or When you decline someone. Edit the Subject and Message. Put any invite link in the message.
- 03
Save
Click Save. It works for your next decision. No need to publish the form.
Click Add chips to drop in their first name, the form name, their score, or your name.
| What happens | Detail |
|---|---|
| Who sends it | Your store's email, the same as your email marketing |
| How often | Once per person per choice, even if you change your mind and back |
| Sends count | Each email counts toward your monthly sends |
| People who didn't opt in | They still get it, since it answers their application |
Start a sequence after a decision
In Email marketing, make a sequence and set Starts when to You accept an application or You decline an application. Pick the form under Which application forms. Only people who ticked the email box on the form get sequence emails. Sequences need Pro or above.
You can also tag people when you decide. In the emails window, pick tags under Also tag them.
Decide from Zapier or the API
The Accept Application and Decline Application steps in the Eden app on Zapier decide one person, by the Response ID from Form Completed or by their email. They send the same emails as the inbox. Developers can use the store API the same way.
Use an application to qualify leads
Score each applicant's answers. Good fits book a call, others get a better first step, or you review each one by hand.
Email marketing
Send sales emails to your buyers and signups from your store. Set up sequences that go out on their own, or send a broadcast to a list you filter.
Build a form
Make a quiz, application, or form that asks one question at a time, then send each person to the product, call, or free download that fits them. Build it with AI or from a template.
Email us. A real person reads every message.
Tell us what you tried and where you got stuck. We answer within one business day.
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