Community notifications

What the red number and gray dot mean

Signal	Means	Counts
Red number	Someone needs you	Mentions (a host's @everyone too), replies to you, thread replies, replies and mentions on posts, host posts in host-only channels, new events, and event reminders.
Gray dot	There's new stuff	New messages in channels you can see. No number.

Hosts and admins also get "4 new members joined. Say hi." at most once a day.

Everything clears as soon as you read it, on every device. Opening a channel counts as reading it, so its count clears right away.

Where you see them

Where	What shows
Cards in Home → Your communities	The red number, or a gray dot
Each channel in the list	How many messages you haven't read: red if any need you
The bell in a community	How many things need you. Red on the web, blue on phones.
Your other communities' icons (web)	The red number, or a gray dot, in the icon bar on the left
Your phone's app icon	The red number. On Android, some phones show a dot instead.
The browser tab	"(3)" in front of the title and a red dot on the Eden icon
The Mac app's dock	The red number

Your phone's icon, the tab, and the dock only show the red number. Plain chatter never puts a number on your phone.

Jump back in

• Tap a notification or a row in the bell. Eden opens that exact message and flashes it.
• Click or tap the bell to see everything that needs you. Mark all read clears it all.
• A red New messages line shows where you left off. It stays until you leave the channel.
• With a lot to catch up on, the channel opens at your first unread message. Tap Jump to latest to go to the bottom.

Change one channel's notifications

1. 01

   Open the channel menu

   On the web, hover a channel and click ⋯, or right-click it. On iPhone and Android, long-press the channel.

2. 02

   Pick a level or a mute

   Tap Notifications and pick a level, or tap Mute and pick how long.

Level	What it does
Default	Follows the community's setting
All messages	Every message in this channel pings you
Mentions only	Only mentions and replies to you
Off	No pings from this channel

Pick how long: 1 hour, 8 hours, 24 hours, or until you turn it back on. A muted channel shows a bell with a line through it. Open the menu again and pick Unmute to end it early.

Change or mute a whole community

Open the community, then ⋯ → Notifications.

Level	What pings your phone
Smart	Mentions, replies, the host's messages, and a heads-up when people are talking. The default.
All messages	Every message, grouped into one notification.
Mentions only	Only when someone mentions you, replies to you, or posts an announcement or event.
Off	No notifications from this community.

To mute it, click Mute this community on the web and pick how long. On a phone, pick a time under Mute. You see "Muted for 3 hours" until it ends. Tap Unmute to end it early.

Get desktop notifications

On the web or in the Mac app, open ⋯ → Notifications and turn on Desktop notifications. Your browser or computer asks for permission once.

• You only get one when Eden isn't the window you're using.
• In a browser, Eden has to be open in a tab. Click the notification to open the message.
• After your first message in a community, a tip says "Get a ping when someone mentions you." Click Turn on to do the same thing.

Turn sounds on or off

While a community is open, Eden plays a short pop when something needs you, like a mention or a reply. It stays quiet on Home and the rest of the app, and never plays for the channel you're looking at.

• Turn it off with Sounds in ⋯ → Notifications. One switch covers every community.
• On a phone, a notification that shows while Eden is open also pops.
• On a phone, the pop follows your silent mode.

Only one device rings

If you're using Eden on your computer, your phone stays quiet. If someone mentions you and you haven't read it after 2 minutes, your phone still gets it.

While you have a community open on any device, you don't get pinged about general chat there. Mentions and replies still come through.

See who's here

At the top of the community, "12 here now" shows how many people had it open in the last few minutes, with a few of their faces. It hides when fewer than 2 people are there.